A short post this one but something was said to me the other day by a long-standing client – I shan’t be naming names of course but it’s a commercial client who I just love working with – who’d been forced by an agent to use a couple of incumbent photographers for some images. Now I always hate to know that I’ve missed an opportunity for a piece of work but hey, it happens and there are always going to be times when another photographer’s style or experience (or availability of course!) is more suited to a job than ours.
Anyway, my client ultimately wasn’t happy with their work – though I think they paid an awful lot of money for it – and I was booked for the next session. When I talked to them about the other work they were disappointed in what had been delivered by the other photographers and had subsequently insisted to the agency that from that point onward they would bring their own photographer – someone who they had worked with previously and trusted to get the images they wanted (their words not mine.)
Ahem, obviously on hearing this I reacted in a very professional manner and said a huge ‘thank you’ but, underneath my normally cool, suave, sophisticated ney handsome business persona I always portray (OK, OK, I admit that I may be stretching the truth just a little… Oh OK, maybe a lot…. OK, maybe an awful lot – particularly around the suave, sophisticated and handsome bit, but one has these ideals!) I have to admit I felt unbelievably flattered and very proud to be considered in such terms – it was all I could do to stop myself giving them a big hug. Something (apparently) that you really shouldn’t do to your commercial clients.
Still, it was such a lovely thing to hear!
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